Last Updated: April 15, 2026
We collect personal information that you provide directly to us. This includes:
Contact and quote forms. When you submit a contact form or request a quote, we collect your name, email address, phone number, address and any project details you provide.
Phone and email. When you call or email us, we collect the information you share during that communication.
Showroom visits. If you provide your contact information during a showroom visit, we collect that information.
Website analytics. We use Google Analytics to collect anonymous usage data including pages visited, time on site, referring source and general geographic location. This data does not personally identify you.
Cookies. Our website uses cookies to improve your browsing experience and to support analytics. You can disable cookies in your browser settings. Some website features may not function properly with cookies disabled.
We use the personal information we collect to:
• Respond to your inquiries and quote requests
• Schedule site measures and showroom appointments
• Communicate about your project
• Send follow-up communications related to your inquiry
• Improve our website and services
• Comply with legal obligations
We do not sell, rent or trade your personal information to third parties for marketing purposes.
We may share your personal information with:
Service providers. Third-party tools that help us operate our website and business, including Google Analytics, our website hosting provider and our email service provider. These providers only access your information as needed to perform their services and are required to protect it.
Legal requirements. We may disclose your information if required by law, regulation, legal process or governmental request.
We do not share your personal information with third parties for their own marketing purposes.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records and comply with legal obligations. If you would like us to delete your personal information, contact us using the information below.
We take reasonable measures to protect your personal information from unauthorized access, use or disclosure. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
Under Canadian privacy law (PIPEDA), you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for the collection, use or disclosure of your information
• Request deletion of your personal information
To exercise any of these rights, contact us using the information below.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
If you have questions about this privacy policy or how we handle your personal information, contact us.
TFP Stairs & Railings
101 Resource Road
Kingston, ON K7P 0K1
Phone: (613) 384-7362
Email: info@stairsandrailings.com
Website: stairsandrailings.com