The People Behind Your Stairs
Family-owned. Kingston-based. Nearly 40 years.
TFP is a specialized stair and railing company. We handle the whole job from start to finish: measure, build, install, and clean up. We’re not a franchise. We’re not a retailer. We’re a shop full of tradespeople who’ve been doing this long enough that most contractors in Eastern Ontario already know our name.
If you’re in the business, you know who TFP is.
How We Got Here
1987 – How It Started
TFP was founded in Kingston, Ontario in 1987 by Wayne Cole and his family. From the beginning, the focus has been straightforward: quality work, professional service, and doing what you say you’ll do.
Built for Both Volume and Custom Work
Over the years, TFP grew into a full-scale operation capable of supporting production runs as well as one-of-a-kind custom staircases. The shop uses CNC machinery and specialised equipment to deliver consistent results—whether the project is part of a larger build or a single custom home.
Today — Ashley and Steven’s Leadership
TFP is currently led by Steven (CEO) and Ashley (CFO). They were drawn to the opportunity to carry forward a long-standing, family-owned business, and under their leadership the company is transitioning from a legacy manufacturing-volume model toward a high-service, quality-led brand without losing the craftsmanship that built TFP’s reputation.
What Hasn’t Changed: Doing Right by the Customer
The commitment is the same today as it’s always been: show up, communicate clearly, do the work properly, and when something isn’t right, make it right. TFP moves forward in good faith, does its level best, and lets the work speak for itself.
Introducing Oakwood Closets
As our work evolved, so did the need for more specialized solutions. Oakwood Closets was created as a dedicated division of TFP Stairs & Railings, focused on custom storage and cabinetry.
It’s the same team, the same shop, and the same approach — just applied to a different part of the home. Every Oakwood project is designed, built, and installed in-house, with the same attention to detail and accountability our clients expect.
The Team Behind Your Project
Every company in this industry can order similar materials. The difference is the people handling the job. At TFP, that includes sales reps with hands-on trade experience, plus office staff who keep communication, scheduling and project details moving from quote to install.
20,000 square ft. One roof. Everything under it.
Our facility on Resource Road in Kingston houses everything: CNC machines, the workshop floor, material storage, and the showroom. Your stairs are designed, manufactured and quality-checked in the same building. Nothing gets shipped across the province. Nothing gets outsourced to a third party.
When our install crew shows up at your house, they built what they’re installing. If something needs adjusting on-site, they know how — because they made it.
We keep the shop clean. Everything has its place. You should care about your space, your tools, and the product you’re making. It’s a reflection of how we operate.
See it. Touch it. Walk on it.
Pictures help. But there’s no substitute for putting your hand on a railing and walking up a set of stairs. Our showroom has full-scale stair displays, railing samples in every material we offer, wood species options, and hardware selections.
Most people can’t picture what their project will look like from a photo. That’s normal. Come in, see it in person, and walk out knowing exactly what you’re getting.
We don’t do pressure. Nobody’s going to follow you around trying to upsell you. Come in, take your time, ask questions. That’s what the showroom is for.
101 Resource Road, Kingston ON
Mon–Thu 8–4:30 | Fri 8–1 | Walk-ins welcome during business hours
What Stays the Same on Every Project
We show up when we say we will.
If we say Thursday, we’re there Thursday. Contractors schedule their other trades around us. We don’t blow up their timeline.
We don’t upsell.
Our reps read the room. If what you’ve picked works for your house and your budget, that’s what we quote. We’d rather make a customer and get the referral than chase one big sale.
We fix what needs fixing.
Wood is a live product. It shifts. When something comes up after install, we come back and deal with it. No argument, no runaround. The longer a customer waits to hear from us, the worse it gets. So we don’t make them wait.
We give you honest advice.
Sometimes the answer is “don’t spend the extra money.” Dave tells homeowners that all the time. If a classic style will look right for the next 20 years, he says so — even when a fancier option costs more.
We don’t race to the bottom.
We’re not the cheapest. We know what our work costs to produce, and we price it honestly. We’ve lost jobs over it, and that’s fine. We’d rather do it right than do it cheap.
We clean up when we leave.
Dust control, plastic barriers, sander vacuums. We’re working in your home — we treat it like our own. The best outcome is when a contractor’s client doesn’t even know we were there.
Working with a General Contractor?
Stairs are the one trade that touches every other trade’s timeline. When we’re late, your flooring guys wait. Your painters wait. Your client calls you asking what’s going on.
We don’t do that. Our sales reps have 70+ years of combined install experience. They coordinate directly with your site schedule and catch problems before install day.